If you have signed in or registered with Syndicate Co, then you automatically have an account.

To access your account, you can go to the person icon on the top right of the site, or access your information.

To make any changes to your account, including password and payment details, click here.

How do I return or exchange an item?

Step 1: Please contact customer service at [email protected] to organise a returns & exchanges. We’ll send you a form and label to use.

Step 2: Repackage your merchandise and include the completed form. We’d recommend reusing the same recyclable packaging your item was sent in—together we can help keep our carbon footprint low.

Step 3: Affix the label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package.

Then, just take it to your nearest post office, scan it, drop it, and you’re good to go. These parcels will go to:

PO BOX 5347 Chullora 2910

How much does it cost to return it?

All returns are handled through Australia Post, who charge a standard shipping fee of $9 per package. This amount will be deducted from your original order amount, and we’ll refund the balance.

Syndicate Co currently ships to Australia – New Zealand residence coming soon.

Once you’ve placed your order, we do our best to get it out within 48 hours. It may take a little longer during very busy sale periods. And we don’t count weekends, only business days. All parcels are shipped via Australia Post.