Returns & Exchanges
Need to return or exchange it??
We get it. While we try to make sure you love everything you get from us, sometimes it’s just not quite right.
If you need to exchange an item or return it, here’s how:
How do I return or exchange an item?
Step 1: Please contact customer service at [email protected] to organise a returns & exchanges form or use the form here. We’ll send you a form and label to use. For international returns we kindly ask that you arrange return freight at your local Post Office. Send us the tracking and we’ll keep an eye out for your parcel.
Step 2: Repackage your merchandise and include the completed form. We’d recommend reusing the same recyclable packaging your item was sent in—together we can help keep our carbon footprint low.
Step 3: Affix the label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package.
Simply make sure the parcel can be tracked and send it to:
PO BOX 5347 Chullora 2910
What items can I return?
You can return all unworn, full-priced items. We can only refund anything in its original condition, with original tags still on.
Just remember, if a sale item is marked as non-refundable or as final sale on the site when you bought it, we won’t be able to accept a return. The same goes for items that are marked on the tags or packaging of the item. Don’t worry, in these cases we’ll be sure to let you know when you’re placing your order.
Can I return an item if I change my mind?
It happens. So we make it easy as long as what you’re returning ticks these boxes:
You ask for a refund or exchange under the original order.
You haven’t worn it. We can only refund anything in its original condition, with the original tags still on.
If you’re exchanging after using your rewards, you may lose those rewards if what you get instead is of lesser value.
How long do I have to return it?
You have 14 days to decide if your item is perfect for you. If not, we understand, just remember the returns window starts from the day you receive your package.
How much does it cost to return it?
All returns within Australia are handled through Australia Post, who charge a standard shipping fee of $9 per package. This amount will be deducted from your original order amount, and we’ll refund the balance. If you’re outside of Australia, we kindly ask that you arrange return postage from your side.
How will I get my money back?
The final amount of your refund will be debited back into the account you used to pay for the item.
Can I cancel or change my online order?
Once you place your order, we won’t be able to change it online. If you ordered something by mistake, follow the steps to make a return or exchange.
However, if it’s urgent, reach out to us at
What if an item is faulty?
We do our best to make sure everything from us is the highest quality. But if you do find a fault in anything we send you, reach out to [email protected] and let us know.
We’ll work out the details and either replace or refund your item at no extra cost.
If you need to know anything else about returns and exchanges, reach our customer service team on [email protected]. Our return policy is in addition to your rights under the Australian Consumer Law.
